Terms of Service

1. The Services

Skilled One is an Arabic-first platform that helps businesses build, host and run their presence online. Depending on your plan, the Services include Maher, our AI website builder and assistant; building and hosting websites and online stores; themes; registering and connecting domains; and business email.

Features marked “soon” are not available yet. We improve the Services continuously and may add, change or retire features; if we remove a material feature you have paid for, we will tell you in advance.

2. Your account

• You must be at least 18 and able to enter into a binding contract.
• Give accurate, complete information and keep it up to date.
• Keep your password and sign-in codes secret. You are responsible for everything done through your account.
• Tell us promptly through support@skilledone.ai if you suspect that someone is using your account without permission.

3. Acceptable use

You must use the Services lawfully and responsibly. You must not use them, or let anyone else use them, to:

• break any applicable law, including the laws of the United Arab Emirates;
• publish, store or send content that is unlawful, fraudulent, defamatory, hateful or obscene, or that infringes anyone’s intellectual property or privacy;
• distribute malware, or try to gain unauthorised access to, disrupt or overload any system, account or network;
• impersonate any person or business, or misrepresent your identity or affiliation;
• collect personal data about others without a lawful basis;
• resell, sublicense or copy the Services, or reverse engineer them, unless we have agreed in writing or the law permits it.

4. Anti-spam and anti-abuse

We have zero tolerance for spam and abuse. This section applies to everything you send or host with Skilled One — including business mailboxes, websites, online stores, contact forms and any other hosting.

• Send email only to people who have agreed to receive it, or with whom you have a genuine existing relationship that the law recognises. Never send unsolicited bulk or commercial messages (spam).
• Never use purchased, rented, scraped, harvested or shared address lists.
• Every commercial message must clearly identify you, must not use false or misleading headers or subject lines, and must include an easy way to opt out. Honour every opt-out promptly.
• Never send or host phishing, spoofed messages, fake sign-in pages, malware, or pages promoted by spam.
• Never run open relays, open proxies or mass-mailing scripts on our hosting, and never use the Services to get around another provider’s anti-spam measures.
• Keep your bounce and complaint rates low, and comply with the anti-spam and electronic communications laws of the UAE and of every country you send to.

We monitor for signs of abuse, such as unusual sending volumes, high bounce or complaint rates, and reports from recipients or other providers, and we may apply sending limits. If we find, or reasonably suspect, a breach of this section, we may immediately and without prior notice block sending, remove or disable content, and suspend or terminate the account. We may also report unlawful activity to the competent authorities.

To report spam or abuse coming from a Skilled One customer, contact us through support@skilledone.ai.

5. Your content

You keep ownership of the content you upload or create with the Services. You give us a worldwide, non-exclusive licence to host, store, copy, adapt and display it only as needed to provide the Services to you.

You are responsible for your content and for having the rights to use it. When your site or store collects personal data from your own visitors or customers, you are responsible for that data, including publishing your own privacy policy and handling their requests.

6. Maher and AI features

Maher and our other AI features generate content automatically. The results may be inaccurate or incomplete, so review them before you publish or rely on them. You are responsible for the content you choose to publish.

7. Fees and payment

• Prices are shown on our pricing page or at checkout, in the currency stated there. Taxes such as VAT are added where they apply.
• Paid plans and add-ons are charged in advance for the billing period you choose. Unless we state otherwise at checkout, a subscription renews for the same period until you cancel it; a cancellation takes effect at the end of the paid period.
• Domain registrations and renewals follow the rules of the relevant registry and generally cannot be refunded once processed.
• If a payment fails or is overdue, we may suspend paid features after telling you.
• We may change our prices for future billing periods. We will tell you in advance, and you may cancel before the new price applies.
• Refunds are given where the law requires them, or where we have promised them in writing.

8. Suspension and termination

You can close your account at any time.

We may suspend or restrict the Services, or terminate your account, if you breach these Terms (including the anti-spam and anti-abuse section), if payment is overdue, if your use creates a security or legal risk for us, other customers or the public, or if the law requires it. Where it is reasonable and lawful, we will tell you first and give you a chance to fix the problem — except in cases of serious abuse, such as spam or phishing.

After termination, your right to use the Services ends. Where possible, we will give you a reasonable period to export your content before we delete it in line with our Privacy Policy.

9. Availability

We work hard to keep the Services available and secure, but we cannot promise that they will be uninterrupted or error-free. We may carry out maintenance, and we try to do it at times that cause the least disruption.

10. Disclaimer and limitation of liability

To the extent the law allows, the Services are provided “as is” and “as available”, without warranties of any kind other than those expressly stated in these Terms.

To the extent the law allows, we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, data or goodwill. Our total liability arising out of or in connection with the Services in any 12-month period is limited to the amount you paid us for the Services in that period.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud or wilful misconduct.

11. Indemnity

You agree to compensate us for claims, losses and costs arising from your content, from your use of the Services in breach of these Terms, or from your breach of the law — including spam or abuse sent or hosted through your account.

12. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates. We will first try to settle any dispute amicably; if we cannot, the competent courts of the Emirate of Abu Dhabi, United Arab Emirates, will have jurisdiction.

13. Changes to these Terms

We may update these Terms. We will show the new date at the top of this page and, for significant changes, tell you by email or through the platform before they take effect. If you keep using the Services after the changes take effect, you accept the updated Terms; if you do not agree, you can close your account.

14. Language

These Terms are available in Arabic and English. If the two versions differ, the Arabic version prevails.

15. Contact us

Skilled Tech Solutions L.L.C, United Arab Emirates.

For questions about these Terms, contact us through support@skilledone.ai.